About

Hello, my name is Carla Doria Medina, and I was born, raised, and currently live in Cochabamba, Bolivia.

I’m a digital content creator, specialized in websites, explainer and promotional videos, and book trailers. As a seasoned WordPress Technical Customer Support agent, I have extensive skills in creating WordPress websites and helping people resolve issues and enhance their user experience with their websites.

I am proficient in crafting documentation tailored to different audience levels. I also have extensive experience developing training material and documentation. I have created training courses and conducted live webinars.

My corporate experience has given me skills in information analysis, data gathering, and interpretation. I have worked effectively with people from different teams and backgrounds

I’m passionate about writing and crafting inspiring stories. In addition to writing, I love teaching and public speaking. I know how to deliver impactful speeches to diverse audiences in both English and Spanish.

I consider myself bilingual in Tech and Creativity, meaning that my website and video services are always enhanced by my storytelling and writing skills.

Corporate Journey

July 2022 – January 2024

Trust & Safety Wrangler at Automattic

As a content moderator, ensured that websites were in compliance with the terms of service of WordPress.com, Jetpack, and WooCommerce by reviewing reports, assessing them against policy guidelines, conducting research, escalating, and taking appropriate actions on sites.

November 2016 – June 2022

Happiness Engineer at Automattic

Providing technical support to customers building their websites with WordPress.com. Role delivered through live chat, Zendesk tickets, 1:1 Zoom sessions, and webinars.

March 2013 – October 2016

Technical Writer at Jalasoft

Technical writer and lead of the Technical writing team for SQL-based products.

Volunteering/Personal Projects

October 2017 – Present

WordCamp Cochabamba meetup founder and organizer

Founder of the Cochabamba WordPress community. Lead organizer of talks and workshops inside the local WordPress Community.

2021 – Present

Toastmasters International Member

Liberty Lakers Club, District 9

January 2018 – December 2023

Public speaker at conferences and events

Speaker at WordPress events: WordCamp Mexico, WordCamp Guayaquil, WordCamp Colombia, WordPress meetup in Santa Clarita Valley, CA, USA. Speaker at events organized by the local Chamber of Commerce and consulting of companies in Cochabamba, Bolivia.

January 2021 – July 2021

WordCamp Cochabamba Lead Organizer

Lead organizer at WordCamp Cochabamba, a 3-day online event with talks and workshops related to WordPress. Worked on the planning, team structuring, task assignment, team supervision and collaboration, and execution

Author path

I’m also a self-published novelist. With “The Last Families” being my first published fiction fantasy novel, I’m currently working on my second fiction novel.

Languages

LanguageLevel
SpanishNative language
EnglishProficient / Fluent
GermanConversational
FrenchConversational

Honors/Awards

Chevening Scholarship Recipient for postgraduate studies

Issued by the British Embassy, Strathclyde University – 2006- 2007